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At Elena Sopot, we prepare each order with great care to ensure it reaches you as quickly, safely, and in accordance with the provided information as possible.

Order processing: 1 to 3 business days after payment confirmation.

Estimated delivery time: 3 to 7 business days, depending on the country of delivery.

During periods of increased interest, promotions, or sales, delivery time may extend up to a maximum of 14 business days.

Once your order has been dispatched, you will receive an email with a tracking number, allowing you to check the current status of your shipment.

Orders are shipped directly from our logistics partners located in China. This allows us to offer carefully selected products at competitive prices.

Any shipping costs are calculated automatically during checkout and will be clearly displayed before payment confirmation.

Before finalizing your order, please double-check your delivery information.

If an incorrect or incomplete address is provided, the customer is responsible for the delivery of the shipment. After the order has been dispatched, we cannot guarantee a change of delivery address, but we will always do our best to assist where possible.

Once an order has been handed over for transport, it will no longer be possible to cancel it.

If the tracking status indicates that the shipment has been delivered, responsibility for the order passes to the customer.

Elena Sopot is not responsible for delays, returns, or unsuccessful deliveries resulting from incorrect data, incomplete address, refusal to accept the shipment, or other external factors beyond our control.